Refund Policy

ROVA Brilliance LLC Return Policy

At ROVA Brilliance LLC, we are committed to ensuring your satisfaction with every purchase. Please review our return policy below:

Custom Orders

• Custom Orders: Custom orders are not eligible for return. This includes any jewelry pieces that have been personalized, modified, or specially made to your specifications.

In-Stock Items

• Eligibility: In-stock items are eligible for return within 14 days after delivery.
• Condition: Items must be returned in their original condition—undamaged, unaltered, with it's tags on, and in perfect condition.
• Packaging: All returns must include the original packaging, certificates, and any other items that were included with the purchase.

Return Process

• Initiate Return: To initiate a return, please contact our customer service team at info@rovabrilliance.com within 14 days of receiving your order.
• Return Authorization: You will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
• Shipping: Ensure that your return is securely packaged and include the RA number. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your item is returned safely. Return shipping is the responsibility of the customer. ROVA Brilliance does not offer paid return labels. 
• Inspection and Refund: Once we receive your return, it will be inspected to ensure it meets our return criteria. Upon approval, we will process your refund to the original payment method.

Important Notes

• Non-Eligible Items: Items that do not meet the return criteria (e.g., damaged, altered, or missing original packaging, tags, and certificates) will not be eligible for a refund.
• Shipping Costs: Return shipping costs are the responsibility of the customer.
• Shipping Insurance: We recommend purchasing shipping insurance when returning items to protect against loss or damage during transit. Lost or damaged packages that were not insured will not be refunded. 

For any questions or concerns about our return policy, please contact us at info@rovabrilliance.com. We are here to help and ensure you have a brilliant experience with ROVA Brilliance LLC.