Bubble Letter Pendant

Welcome to ROVA Brilliance! Our shipping policy is designed to provide you with a clear understanding of how we process and deliver your orders.

Order Processing:

• Orders are typically processed within 5 business days after payment confirmation.
• Custom orders will be shipped between 4 to 8 weeks after payment. 
• Custom orders are processed upon receiving a non-refundable 50% deposit and will be shipped once the remaining 50% is paid.
• We offer worldwide shipping. Please note that any additional duties or customs charges are the responsibility of the customer.
• If you would like to purchase additional shipping insurance, please contact us via email.

Shipping Duration:

• Standard shipping takes approximately 5-7 business days.

Address Accuracy:

• Please ensure that your shipping address is accurate and complete during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Shipping Delays:

• While we make every effort to deliver your orders promptly, please understand that unforeseen circumstances such as extreme weather, natural disasters, or carrier delays may occasionally impact shipping times.

At ROVA Brilliance, your satisfaction is our priority. If you have any questions or require further assistance regarding our shipping policy or your order, please do not hesitate to contact us. 

ROVA Brilliance LLC Return Policy

At ROVA Brilliance LLC, we are committed to ensuring your satisfaction with every purchase. Please review our return policy below:

Custom Orders

• Custom Orders: Custom orders are not eligible for return. This includes any jewelry pieces that have been personalized, modified, or specially made to your specifications.

In-Stock Items

• Eligibility: In-stock items are eligible for return within 14 days after delivery.
• Condition: Items must be returned in their original condition—undamaged, unaltered, with it's tags on, and in perfect condition.
• Packaging: All returns must include the original packaging, certificates, and any other items that were included with the purchase.

Return Process

• Initiate Return: To initiate a return, please contact our customer service team at info@rovabrilliance.com within 14 days of receiving your order.
• Return Authorization: You will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
• Shipping: Ensure that your return is securely packaged and include the RA number. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your item is returned safely. Return shipping is the responsibility of the customer. ROVA Brilliance does not offer paid return labels. 
• Inspection and Refund: Once we receive your return, it will be inspected to ensure it meets our return criteria. Upon approval, we will process your refund to the original payment method.

Important Notes

• Non-Eligible Items: Items that do not meet the return criteria (e.g., damaged, altered, or missing original packaging, tags, and certificates) will not be eligible for a refund.
• Shipping Costs: Return shipping costs are the responsibility of the customer.
• Shipping Insurance: We recommend purchasing shipping insurance when returning items to protect against loss or damage during transit. Lost or damaged packages that were not insured will not be refunded. 

For any questions or concerns about our return policy, please contact us at info@rovabrilliance.com. We are here to help and ensure you have a brilliant experience with ROVA Brilliance LLC.